FAQ

SHIPPING & POLICIES

We offer free first class USPS shipping on all US orders over $75!  (You can also qualify for reduced + even FREE shipping with our Loyalty + Rewards program.)  All of our Tula Blue pieces are made, packaged and shipped out by one of our two Texas workshops.  We have a small (but mighty!) tribe of ladies in Austin, Texas and we will always have our original Tula tribe on North Padre Island in Corpus Christi, TX. Check out our production timeline below for the most up-to-date delivery times.

Shipping Method	Production Time	Shipping Time	Approx Arrival Date
USPS First Class Shipping	1-5 business days	3-5 business days	4-10 business days
USPS Priority	1-5 business days	2-3 business days	3-8 business days
USPS First Class International	1-5 business days	10-14 business days	11-19 business days

 

HOW LONG UNTIL MY ORDER SHIPS?

Due to the handmade nature of our products, all of our orders typically ship within 1 to 5 business days. Once shipped, you’ll receive a tracking URL via email. We really appreciate your patience while we make your custom pieces! If you need your item by a specific date, please contact us before you place your order to make sure we can make the magic happen.

Our annual (& epic!) 12 Days of Christmas SALE has a different production time.  All orders placed during the 12 Days of Christmas will arrive in time for Christmas Day, many times much sooner.  We work non-stop getting the orders made and out as fast as possible. Some will ship within days, some 12 Days orders might take 1-2 weeks to ship.

 

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

US Orders: USPS First Class Shipping: 3 to 5 business days

USPS Priority: 2 to 3 business days

International: USPS First Class International: 10 to 14 business days

Transit times do vary depending on the international location. Packages can be delayed if held in customs.

Please consider that you may have to pay your country’s customs taxes for the goods that you receive. Tula Blue is not responsible for paying any customs taxes on international orders. 

Tracking will not always update with international orders. Once it leaves the US and is transferred to a new carrier, we are not able to see tracking details on packages. 

 

 WHAT IF I NEED TO CHANGE SOMETHING?

For cancellations, order or address changes Please reach out to us ASAP at hello@tulabluerope.com with your order number in subject line. We often get started on orders immediately & often times your order is already in production the day it is placed.

 

 WHAT IF MY PACKAGE IS MISSING?

Still haven’t received your order even though your order status says “Delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!). 

Occasionally USPS will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "Delivered", we’ll be happy to help resolve the issue. Just contact us at the “Submit a Request” link below, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status.

Please make sure to always double check your mailing address on your order to ensure you are shipping to the correct address. Once an order is shipped, we are not able to change the shipping address to have it routed to the correct address. If you notice that your order was accidentally shipped to a wrong address, please contact us immediately and we can update it before your order is shipped out.

 

 WHAT IF PART OF MY ORDER IS MISSING OR WRONG?

Please contact us at hello@tulabluerope.com at your earliest convenience and we will make sure you receive your Tula Blue as soon as possible.

 

 WHAT ABOUT EXCHANGES OR RETURNS?

We want you to love + enjoy your Tula Blue!

Local customers can bring any exchange, return or repair to one of our events and we will be happy to help you!  Please see our upcoming event schedule here.  

Products are eligible for exchange, store credit, or refund for up to 35 days following the purchase date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from custom, final sale, Mystery Bags or other store policies.  

WARRANTY 

If your Tula Blue breaks within 12 months from the day it is purchased, we are happy to repair the item for you free of charge. Just print, complete and return this form with your Tula Blue

If your Tula Blue breaks after the first year, we are happy to repair your item for you at a small fee. Please contact us to set this up.

Our repair warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Note: dropped stones/shells can break.  Shaved anklets will be cut. 

REPAIR TIME FRAME: Depending on the type of repair we’re doing, repairs can take anywhere from two to three weeks from the day we receive the item. However we are often much faster. If you need updates on your repair, check in with us and we’ll give you an update on its progress.

 

CAN I GET MY ORDER GIFT WRAPPED?

Every piece of Tula Blue arrives in our pretty Tula Blue branded bags, perfect for gift giving!

 DO YOU HAVE SALES OR OFFER DISCOUNTS?

Yes!  Please follow us on instagram @tula.blue and also sign up for our email so you will be the first to know about any sales, free gifts or new drops we are having. And if you are local, you can opt in to also be informed about local events. You can also get on our SMS list. And be sure to check out our STACK & SAVE and SALE sections. 

 HOW CAN I GET EARLY ACCESS TO YOUR DROPS?

Easy!  Our SMS subscribers get early access to our Fun Friday Drops. Then our email subscribers. So, get on both lists! And if you have made a purchase with Tula Blue, you are part of our Loyalty & Rewards program. And we now have VIP tiers with different perks that include early access, free shipping & exclusive offers.